ReefCast Sign Up Problems....Here is HOW to troubleshoot it.... - SaltwaterCentral.Com

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ReefCast Sign Up Problems....Here is HOW to troubleshoot it.... - SaltwaterCentral.Com
ReefCast Sign Up Problems....Here is HOW to troubleshoot it.... - SaltwaterCentral.Com
ReefCast Sign Up Problems....Here is HOW to troubleshoot it.... - SaltwaterCentral.Com
July 19, 2018 12:20 am EST
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ReefCast Sign Up Problems....Here is HOW to troubleshoot it.... - SaltwaterCentral.Com
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ReefCast Sign Up Problems....Here is HOW to troubleshoot it....
 
 
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Capt_Dave
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Joined: Mar 29, 2004
Posts: 11722
Location: Cape Fear, NC

PostPosted: Wed Jun 13, 2018 4:13 pm    Post subject: ReefCast Sign Up Problems....Here is HOW to troubleshoot it.... Reply with quote

Almost all the problems I have seen evolve around the PHONES caching pages. (That means they save to old page and do not refresh it) The whole idea is to get the phone to redownload the page from the site.

Every once in a while....We miss an IPN coming back from paypal. Everyone once in while how knows what happened.

I can fix them all....but below is a troubleshooting guide that should fix MOST problems.

Did you sign up vie the website or vie the APP?

Vie the APP....
Log off the APP and then CLOSE the app. On Iphone hit the big button twice so it shows tiles.....Then swip up the tile with The ReefCast App in it.

Now open the APP and log back in.

It should work....If it does not. Send me a Private message or post in this thread.

Vie the Website...
Are you on a PHONE? IPad? or other mobile device?
YES-> Do the same thing as above except with your browser window. The issus is your phone is caching the page.

Are you on a Desktop?
Yes-> Close ALL your browser windows. Open a new browser window. Go to the ReefCast page.

It should work....If it does not. Send me a Private message or post in this thread.

ATTENTION!!
I run a charter boat all day almost everyday. I will handle most of this stuff at night once I get home. If you expect 1 hour service.....It ain't gonna happen.

I am happy to help....but I am only one guy. Be patience.

Dave
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afishhard
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Mate


Joined: Mar 19, 2008
Posts: 23

PostPosted: Fri Jun 15, 2018 8:05 pm    Post subject: Reply with quote

ok want to pay your for your reefcast service but cannot seem to get system to take my card. Keeps wanting me to open a pay pal account. Not really want a PP account, cant we just use a credit card and if so how do I do it. Tried your posted fix.

thanks
  
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Capt_Dave
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Joined: Mar 29, 2004
Posts: 11722
Location: Cape Fear, NC

PostPosted: Sat Jun 16, 2018 12:21 am    Post subject: Reply with quote

There is a link on the page to pay by card without setting up an account

It is called Guest Payments. If I recall it saying "PAy without Setting up an account" toward the bottom of the screen.....in kind of small letters.

Dave
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FISHPIRATE
1st Mate
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Joined: May 19, 2008
Posts: 82

PostPosted: Sat Jun 16, 2018 1:56 pm    Post subject: Reply with quote

Just signed up. Thanks for all you do Dave.  
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Long-enuff
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Joined: May 21, 2009
Posts: 4

PostPosted: Mon Jun 18, 2018 8:45 pm    Post subject: Reefcast Access Reply with quote

Dave please keep me on your to do list. My account still shows that I am not a subscriber, paid on June 14th. Still no Reef cast access and getting the subscription page.  
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Capt_Dave
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Joined: Mar 29, 2004
Posts: 11722
Location: Cape Fear, NC

PostPosted: Mon Jun 18, 2018 11:56 pm    Post subject: Re: Reefcast Access Reply with quote

Long-enuff wrote:
Dave please keep me on your to do list. My account still shows that I am not a subscriber, paid on June 14th. Still no Reef cast access and getting the subscription page.


Try it now.

Dave
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Long-enuff
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Joined: May 21, 2009
Posts: 4

PostPosted: Tue Jun 19, 2018 12:00 am    Post subject: Working! Reply with quote

Got it now Captain! Thank you.  
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Capt_Dave
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Joined: Mar 29, 2004
Posts: 11722
Location: Cape Fear, NC

PostPosted: Tue Jun 19, 2018 12:03 am    Post subject: Re: Working! Reply with quote

Long-enuff wrote:
Got it now Captain! Thank you.


I extended your expiration date till today BTW>...
Dave
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Long-enuff
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Joined: May 21, 2009
Posts: 4

PostPosted: Tue Jun 19, 2018 12:08 am    Post subject: Reply with quote

Thank you kindly.  
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