The U.S. Coast Guard will at last be represented in the Smithsonian Air and Spac

Human flight is inherently amazing. For people looking to satisfy their wonder, or to simply bask in astonishment at accomplishments in the history of aviation, there’s no better place than the Udvar-Hazy Center in Chantilly, Virginia.

The museum includes representative aircraft from every U.S. military branch, with the exception of one — the U.S. Coast Guard. The life-saving service famous for hoisting survivors at sea to its helicopters doesn’t yet have one on display there, though that’s about to change.

The companion facility to the Smithsonian National Air and Space Museum in Washington, the center includes two enormous hangars — the Boeing Aviation Hangar and the James S. McDonnell Space Hangar — where visitors can find thousands of aviation and space artifacts that tell fascinating stories of women and men taking to the skies and stars. Visitors stand awed before sights like the actual B-29 Enola Gay, the first aircraft to drop an atomic bomb, and the space shuttle Discovery, world record holder for most spaceflights. U.S. military aircraft are on display at the Udvar-Hazy Center in Chantilly, Virginia, the companion facility to the Smithsonian National Air and Space Museum in Washington. A Coast Guard HH-52A Seaguard helicopter is scheduled go on display at the museum in the spring of 2016, to coincide with Coast Guard aviation’s 100th anniversary. (U.S. Coast Guard photo by Petty Officer 2nd Class Nate Littlejohn)

Soon to join the ranks of these relics is the Coast Guard HH-52A Seaguard helicopter, tail number 1426. Like many of its soon-to-be museum counterparts, the 1426 was an aircraft piloted in the performance of famous feats. What makes it so special, like the service it represents, is the missions it performed saving peoples’ lives. One particular mission performed by a 1426 crew stands out not only as one of the greatest for that airframe, but perhaps in Coast Guard aviation history.

On the morning of Nov. 1, 1979, then Lt. j.g. Chris Kilgore and Lt. J.C. Cobb, both pilots, along with Petty Officer 2nd Class Thomas Wynn, an aviation electrician’s mate, rescued 22 survivors from the burning tanker Burmah Agate and freighter Mimosa after the two vessels collided near Galveston, Texas.

Burmah Agate was fully loaded with fuel, and the collision resulted in an explosion that ignited leaking oil. The tanker went down soon after the collision, while the burning Mimosa remained underway, slowly circling around a dropped anchor.

The 1426 crew was one of two helicopter crews from Air Station Houston to respond and hoist survivors from the ships. A memoir of the famous case titled “Just in Time,” written by 1426 co-pilot Kilgore, details his firsthand account of what the rescuers faced that day.

He wrote of explosions, intense heat from the fire, turbulent air, taking on survivors until the helicopter exceeded its maximum allowable weight — and dropping them off on a nearby oil platform before returning to rescue more.

“With the two survivors on board, we turned our attention to Mimosa,” wrote Kilgore.  “The fire on that vessel was spreading from the forward area aft, toward the superstructure. The crew appeared to all be crowded onto the port bridge wing.  Over the next several minutes, we hoisted 10 crew members in three hoists. Although the fire danger was not as immediate, these were interesting hoists nonetheless. When the basket was lowered, the ship’s crew were all clamoring to get into it, all grabbing for the basket at once. To make it more interesting, the ship was underway, but without command of the rudder it was doing a constant 360-degree turn. Because of weight and wind, we could not follow the ship around. The situation was further complicated by the masts, wires, antennae and other gear above the bridge, necessitating a high hoist.”

The Coast Guard will be represented by the 1426 in perhaps the best possible location for reaching a national audience interested in aviation history, hosting more than 1.4 million visitors so far in 2015 alone. The helicopter is scheduled to become a permanent exhibit at the museum in the spring of 2016 – a highly-anticipated event for both the Coast Guard and the Smithsonian, which coincides with the centennial anniversary of Coast Guard aviation. The newly-restored HH-52A 1426 is unveiled during a ceremony at Aviation Logistics Center in Elizabeth City, N.C., Friday, Dec. 11, 2015. Restored by Vector CSP contractors, active duty, and retired Coast Guardsmen, the helicopter’s tail and main rotors will be added before it goes on permanent display in the Smithsonian National Air and Space Museum’s Steven F. Udvar-Hazy Center in Chantilly, Va., this spring. (U.S. Coast Guard photo by Petty Officer 2nd Class Nate Littlejohn)

“The big driver for this happening is Coast Guard aviation’s 100th anniversary coming up this spring,” said Cdr. Michael Frawley, systems management chief for the office of aeronautical engineering at Coast Guard Headquarters. “This was the time to make this happen.”

“The arrival of the 1426 and its subsequent display in the museum presents not only an opportunity to demonstrate the importance of Coast Guard aviation to American life, but to illustrate the role of the helicopter and what it can do for humanity in general,” said Roger Connor, museum specialist and curator of the vertical flight collection.

HH-52s, the first amphibious helicopters, were last flown by the Coast Guard Sept. 12, 1989. The legendary helicopters’ success made rotary-wing aircraft central to Coast Guard aviation missions during the airframe’s 26 years of service. In all, Coast Guard HH-52A crews saved more than 15,000 lives.

The driving force behind placing one of these magnificent machines in the Smithsonian is a collection of dedicated Coast Guard aviators, many whose careers involved flying one. These dedicated people worked tirelessly behind the scenes over the past decade, giving generously their time and resources.

The Coast Guard Aviation Association (CGAA), known also as the Ancient Order of the Pterodactyl, is dedicated to preserving U.S. Coast Guard aviation history, as well as camaraderie among the former and current Coast Guard aviators who make up its majority. In 2005, then CGAA president, retired Capt. George Krietmeyer initiated the idea to locate, acquire and restore an HH-52A Seaguard helicopter for display in the Smithsonian. The resulting effort was later named “Project Phoenix” by retired Capt. Tom King — a metaphor comparing the helicopter to the once beautiful bird rising from ashes and obtaining new life.

 

The project involved numerous CGAA volunteers and active-duty Coast Guard leaders who are quick to credit others for the project’s success, including retired Rear Adm. Robert Johanson. Ask anyone and they’ll tell you he’s been the backbone of the initiative from its conception. Reluctant to accept recognition, Johanson has a sense of humor on par with his drive for making things happen.Retired Rear Adm. Robert Johanson discusses Project Phoenix in Annapolis, Md., Thursday, Dec. 3, 2015. Johanson and others worked for a decade to ensure a Coast Guard helicopter will go on permanent display at the Udvar-Hazy Center in Chantilly, Va., the companion facility to the Smithsonian National Air and Space Museum in Washington. (U.S. Coast Guard photo by Petty Officer 2nd Class Nate Littlejohn)

“I’m just glad to know there’s a Coast Guard helicopter going into the Smithsonian while I’m still on the right side of the grass,” he joked.

Locating a structurally-sound Seaguard helicopter suitable for museum-quality restoration was the first necessary step in what would become a decade-long project.

The CGAA identified several candidates over the years, acquiring three HH-52s from the Aberdeen Proving Ground, a U.S. Army facility in Aberdeen, Maryland. The helicopters ultimately did not make the cut, though some of their parts were eventually used to restore the selected Phoenix.

The road to finding the ideal bird came to a few dead ends along the way, but that didn’t stop Johanson and his fellow Pterodactyls, led by then CGAA president, retired Capt. Mont Smith, from persisting. Who needed roads? These were men used to flying. Overcoming various legal challenges that restricted funding and limited human resources for the project, the CGAA did the majority of the leg work while active duty Coast Guardsmen who were crucial to the project were primarily focused on day-to-day operations. At times, it seemed the service didn’t have the time or manpower to see the project to its end. Still the Pterodactyls persisted, working patiently with changing Coast Guard leadership, forging ahead with ways to make it work.

Finally, in 2012, the Pterodactyls soared into promising skies as a museum-quality helicopter was identified at the North Valley Occupational Center in Van Nuys, California. The HH-52A Seaguard 1426 was donated by the Coast Guard and flown to the school in 1989. There, it served as a classroom aircraft where students learned and practiced aviation maintenance for 25 years. As a result, the helicopter was in good shape.

The Coast Guard couldn’t just buy the helicopter back from the school —  that would violate policy — but Johanson and others worked with Bill Lucas, ethics attorney at Coast Guard Headquarters, and retired Capt. Norm Schweitzer at General Services Administration, to find a way.

Military services are allowed to trade assets or artifacts with other organizations after considering market value of the objects in question. If what the military wants to give in trade exceeds the value of what the military hopes to get in exchange, that object of lesser dollar value must be determined an historical artifact significant to the military, and the transaction must be approved at several levels.

It just so happened, the Coast Guard was retiring the last of its HU-25 Falcon jets, and the school agreed to trade one for its HH-52. The instructors agreed the HU-25 was a better teaching subject for students preparing for careers with airlines. The determination was made that the Coast Guard helicopter was in fact an historical artifact that would well-represent the Department of Homeland Security and Coast Guard’s humanitarian missions.

Johanson worked with officials at Coast Guard Headquarters throughout the process to acquire the 1426 in trade for an HU-25 Falcon — a process that began in late 2012 and culminated in 2014 upon approval by the Secretary of Homeland Security.  After working out specifics of the trade with the school, the helicopter was transported to the Aviation Logistics Center at Base Elizabeth City, North Carolina.  There, 1426 was restored to Smithsonian display standards by contractor Vector CSP under the supervision of CGAA restoration project managers, retired Captains Mont Smith and Ray Miller, and augmented by an HH-52A restoration team comprised of Coast Guard active duty and retired volunteers. Over the course of about nine months, team members supported restoration efforts — repairing and restoring major airframe structures, primary mission equipment and original component identification markings, among many others tasks, to restore the Phoenix to its authentic appearance — as if it were brand new in 1975.  Colors are presented during the opening of a ceremony where HH-52A Seaguard helicopter, tail number 1426 is unveiled at Coast Guard Aviation Logistics Center in Elizabeth City, N.C., Friday, Dec. 11, 2015. Retired Rear Adm. Robert Johanson and others worked for a decade to ensure the helicopter will go on permanent display at the Udvar-Hazy Center in Chantilly, Virginia, the companion facility to the Smithsonian National Air and Space Museum in Washington. (U.S. Coast Guard photo by Petty Officer 2nd Class Nate Littlejohn)

Though it took a decade, the people behind Project Phoenix could not have selected a better aircraft to symbolize Coast Guard aviation, nor people to get the job done. Their hard work and dedication will result in honor and preservation of the service’s rich history, for the enjoyment of future and current Coast Guard aviators, and those who admire them.

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Introducing the New NAVCEN Maritime Safety Information Application!

Dear Users of the Marine Transportation System,

We’re excited to announce the launch of the U.S. Coast Guard Navigation Center’s new Maritime Safety Information (MSI) Application! This enhanced platform is designed to improve your access to critical navigation safety information, including Local Notices to Mariners (LNM) and Light Lists.

Key Features of the New MSI Application:
• Near-Real-Time Updates: Stay informed with the latest changes and updates.
• GIS Display: Visualize navigation information directly on an interactive map.
• Customizable Searches: Narrow your searches to focus on specific waterways or regions of interest.

The application is available now and ready to support safer, more efficient maritime operations.

Access the New MSI Application:
Click HERE to explore the platform and take advantage of its features.

We’re committed to ensuring mariners have the tools and information they need to navigate safely and effectively. If you have any questions or feedback, please don’t hesitate to reach out.

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NAVCEN’s Upgraded LNM & Light List Application Launching the Week of December 2nd

During the week of December 2nd, the U.S. Coast Guard Navigation Center (NAVCEN) will launch its updated Local Notice to Mariners (LNM) and Light List application.  The application will feature GIS-based tools, customizable downloads, and GeoJSON integration for enhanced maritime safety information. 

The U.S. Coast Guard Navigation Center (NAVCEN) is excited to announce the launch of its updated Local Notice to Mariners (LNM) and Light List application during the week of December 2nd, reaffirming our commitment to enhancing access to critical maritime safety information.

This upgraded application allows users to download and print LNMs for entire Coast Guard Districts or define their own area of interest using the GIS tools to zoom in and access localized data.  The form section enables users to organize and sort LNMs by waterway or category. For programmatic integration, GeoJSON files will be available to download for data ingestion into other applications.

We sincerely appreciate your patience and are confident this enhanced version will better serve the diverse needs of the maritime community.

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Notice: Changes to the USCG Local Notice to Mariners (LNM) and Light Lists

Notice: Changes to the USCG Local Notice to Mariners (LNM) and Light Lists
The U.S. Coast Guard Navigation Center announces upcoming changes to the Local Notice
to Mariners (LNM) and the Light List, as part of our efforts to modernize and improve the
accessibility, accuracy, and overall user experience for mariners and other stakeholders.

What Is Changing?

1. Transition From Paper Charts: In January 2025, NOAA will discontinue the production
of all paper charts. In alignment with this change, the Coast Guard will transition from
using NOAA Paper Chart Numbers and Editions/Dates for disseminating Marine Safety
Information (MSI) to using Official Waterway Names.

2. How You Will Access LNMs and Light Lists: The LNM and Light List data will now be
available in a geospatial format, which will allow you to visualize information interactively
on a map/chart. You can use your mouse wheel or the +/- buttons in the upper left portion
of the screen to zoom in or out and navigate to your desired area on the map/chart. Once
the area is displayed, you can generate a PDF of the LNM or Light List for that specific area,
which you can then save and/or print. Alternatively, you can use a fillable form on our
website to select your waterway by name from the Light List and generate the LNM or Light
List.

3. LNM and Light List Data Refresh Rate: LNM data will be refreshed every fifteen
minutes. Light List data will be refreshed every 24 hours. This will give you a much more up-to-
date operating picture, designed to enhance your efficiency and improve safety in your
area of transit or planned routes.

4. Elimination of Weekly Files: Weekly LNMs, Weekly Light List Correction Files, Daily
Discrepancy Files, and the Summary of Light List Changes will no longer be published to
focus on providing the most up-to-date and accessible format. In the near future, we will
also publish an Application Programming Interface (API) for interested parties to access the
data externally.

Why Are These Changes Being Made?
The modernization of MSI delivery is designed to improve the U.S. Coast Guard’s aid-to-navigation
data management and dissemination capabilities. By providing frequent
updates, geospatial visualization, and digital access, we hope to achieve our goals of:
Enhancing Maritime Safety: By delivering the most current and precise information,
mariners can make better-informed decisions, reducing the risk of accidents and ensuring
safer navigation.
Improving Accessibility: The shift to geospatial visualization makes it easier for all users,
from commercial mariners to recreational boaters, to stay informed.
Increasing Efficiency: The integration of LNM and Light List data into a geospatial format
to simplify the gathering of safety information and facilitate easy route planning.
When Will These Changes Take Effect?
The transition to the modernized LNM and Light List platform (the Navigation Center
website) will be completed by Monday, October 21st.
How to Access the New Features?
Starting October 21st, 2024, you will be able to access the updated Local Notice to
Mariners (LNM) and Light List through the NAVCEN website, with a User Guide available to
assist you. While legacy versions of these products will no longer be produced or posted
after October 31st, previously available versions will remain accessible for download
indefinitely. Additionally, users can now generate updated LNMs in real time, with data
refreshed every 15 minutes.

For any questions or assistance, please visit our Contact Us page, select ‘LNMs or Light
Lists’ from the Subject dropdown, and submit your inquiry.

Thank you for your continued support as we work to enhance the safety and efficiency of
maritime navigation.

U.S. Coast Guard Navigation Center (www.navcen.uscg.gov)

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LNM/Light List Application Delay

Good Day,

Availability of the modernized Local Notices to Mariners (LNMs) and Light List (LL) application will be delayed beyond the scheduled 30 September 2024 launch date as a result of Hurricane Helene.

The following legacy products will remain available on the NAVCEN website until 31 October to ensure customers maintain uninterrupted access to MSI products during the transition:

  • Weekly Local Notices to Mariners (pdf)
  • Light Lists (pdf)
  • Daily LNM Discrepancies and Temporary Changes (XML)
  • Weekly Light List files (PDF, XML)

We are working diligently to reschedule the application’s launch and will provide an update with the new release date as soon as it becomes available. 

For questions or comments, you may contact us via our contact us page (please select “LNMs or Light Lists” from the Subject pull-down menu).

Thank you for your understanding and continued support. 

Sincerely,
Navigation Center
U.S. Coast Guard
https://www.navcen.uscg.gov

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Notice: Changes to the USCG Local Notice to Mariners (LNM) and Light Lists

Notice: Changes to the USCG Local Notice to Mariners (LNM) and Light Lists

The U.S. Coast Guard Navigation Center announces upcoming changes to the Local Notice to Mariners (LNM) and the Light List, as part of our efforts to modernize and improve the accessibility, accuracy, and overall user experience for mariners and other stakeholders.

What Is Changing?

  1. Transition From Paper Charts: In January 2025, NOAA will discontinue the production of all paper charts. In alignment with this change, the Coast Guard will transition from using NOAA Paper Chart Numbers and Editions/Dates for disseminating Marine Safety Information (MSI) to using Official Waterway Names.
  2. How You Will Access LNMs and Light Lists: The LNM and Light List data will now be available in a geospatial format, which will allow you to visualize information interactively on a map/chart. You can use your mouse wheel or the +/- buttons in the upper left portion of the screen to zoom in or out and navigate to your desired area on the map/chart. Once the area is displayed, you can generate a PDF of the LNM or Light List for that specific area, which you can then save and/or print. Alternatively, you can use a fillable form on our website to select your waterway by name from the Light List and generate the LNM or Light List.
  3. LNM and Light List Data Refresh Rate: LNM data will be refreshed every fifteen minutes.  Light List data will be refreshed every 24 hours.  This will give you a much more up-to-date operating picture, designed to enhance your efficiency and improve safety in your area of transit or planned routes.
  4. Elimination of Weekly Files: Weekly LNMs, Weekly Light List Correction Files, Daily Discrepancy Files, and the Summary of Light List Changes will no longer be published to focus on providing the most up-to-date and accessible format. In the near future, we will also publish an Application Programming Interface (API) for interested parties to access the data externally.

Why Are These Changes Being Made?

The modernization of MSI delivery is designed to improve the U.S. Coast Guard’s aid-to-navigation data management and dissemination capabilities. By providing frequent updates, geospatial visualization, and digital access, we hope to achieve our goals of:

  • Enhancing Maritime Safety: By delivering the most current and precise information, mariners can make better-informed decisions, reducing the risk of accidents and ensuring safer navigation.
  • Improving Accessibility: The shift to geospatial visualization makes it easier for all users, from commercial mariners to recreational boaters, to stay informed.
  • Increasing Efficiency: The integration of LNM and Light List data into a geospatial format to simplify the gathering of safety information and facilitate easy route planning.

 

 

When Will These Changes Take Effect?

The transition to the modernized LNM and Light List platform (the Navigation Center website) will be completed by Monday, September 30th.

How to Access the New Features?

Starting on September 30th, 2024, you will be able to access the updated LNM and Light List through the NAVCEN website. A User Guide will be available on the NAVCEN website. Customers will still have the ability to download legacy versions of these products until October 21st.

For any questions or assistance, please visit our Contact Us Page, select ‘LNMs or Light Lists’ from the Subject dropdown, and submit your inquiry.

Thank you for your continued support as we work to improve the safety and efficiency of maritime navigation.

U.S. Coast Guard Navigation Center (www.navcen.uscg.gov)

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Navigation Center Website Survey Request

We are eager to understand the primary reason for your visit to the Navigation Center website and how you use it, whether for recreational boating, professional purposes, data requests, educational reasons, or otherwise. Your feedback on the website’s ease of use, ability to find information, and if it’s your primary source for navigation-related information is crucial. We are committed to improving your experience and welcome any suggestions to enhance the site’s usability, information accessibility, and overall efficiency. Your insights are invaluable in helping us better meet your navigation needs.

 

Survey: Navigation Center Website Feedback Survey (surveymonkey.com)

 

 

 

 

U.S. Coast Guard Navigation Center Website Customer Feedback Survey Privacy Notice

Authority: 14 U.S.C. §504; 14 U.S.C §505; and Executive Order 12862.

Purpose: To collect data that will be used to analyze and determine the kind and quality of services customers want and expect, as well as their satisfaction with U.S. Coast Guard Navigation Center services. To maintain confidentiality, respondents are advised not to include any personally identifiable information in their responses.

Routine Uses: This survey solicits information that the Coast Guard will use to gauge feedback and improve overall customer service. DHS/ALL/PIA-069 DHS Surveys, Interviews, and Focus Groups provides coverage for this collection.

Disclosure: Furnishing this information is strictly voluntary

Read More

Navigation Center Website Survey Request

We are eager to understand the primary reason for your visit to the Navigation Center website and how you use it, whether for recreational boating, professional purposes, data requests, educational reasons, or otherwise. Your feedback on the website’s ease of use, ability to find information, and if it’s your primary source for navigation-related information is crucial. We are committed to improving your experience and welcome any suggestions to enhance the site’s usability, information accessibility, and overall efficiency. Your insights are invaluable in helping us better meet your navigation needs.

 

Survey: Navigation Center Website Feedback Survey (surveymonkey.com)

 

 

 

 

U.S. Coast Guard Navigation Center Website Customer Feedback Survey Privacy Notice

Authority: 14 U.S.C. §504; 14 U.S.C §505; and Executive Order 12862.

Purpose: To collect data that will be used to analyze and determine the kind and quality of services customers want and expect, as well as their satisfaction with U.S. Coast Guard Navigation Center services. To maintain confidentiality, respondents are advised not to include any personally identifiable information in their responses.

Routine Uses: This survey solicits information that the Coast Guard will use to gauge feedback and improve overall customer service. DHS/ALL/PIA-069 DHS Surveys, Interviews, and Focus Groups provides coverage for this collection.

Disclosure: Furnishing this information is strictly voluntary

Read More

Navigation Center Website Survey Request

We are eager to understand the primary reason for your visit to the Navigation Center website and how you use it, whether for recreational boating, professional purposes, data requests, educational reasons, or otherwise. Your feedback on the website’s ease of use, ability to find information, and if it’s your primary source for navigation-related information is crucial. We are committed to improving your experience and welcome any suggestions to enhance the site’s usability, information accessibility, and overall efficiency. Your insights are invaluable in helping us better meet your navigation needs.

 

Survey: Navigation Center Website Feedback Survey (surveymonkey.com)

 

 

 

 

U.S. Coast Guard Navigation Center Website Customer Feedback Survey Privacy Notice

Authority: 14 U.S.C. §504; 14 U.S.C §505; and Executive Order 12862.

Purpose: To collect data that will be used to analyze and determine the kind and quality of services customers want and expect, as well as their satisfaction with U.S. Coast Guard Navigation Center services. To maintain confidentiality, respondents are advised not to include any personally identifiable information in their responses.

Routine Uses: This survey solicits information that the Coast Guard will use to gauge feedback and improve overall customer service. DHS/ALL/PIA-069 DHS Surveys, Interviews, and Focus Groups provides coverage for this collection.

Disclosure: Furnishing this information is strictly voluntary

Read More

Navigation Center Website Survey Request

We are eager to understand the primary reason for your visit to the Navigation Center website and how you use it, whether for recreational boating, professional purposes, data requests, educational reasons, or otherwise. Your feedback on the website’s ease of use, ability to find information, and if it’s your primary source for navigation-related information is crucial. We are committed to improving your experience and welcome any suggestions to enhance the site’s usability, information accessibility, and overall efficiency. Your insights are invaluable in helping us better meet your navigation needs.

 

Survey: Navigation Center Website Feedback Survey (surveymonkey.com)

 

 

 

 

U.S. Coast Guard Navigation Center Website Customer Feedback Survey Privacy Notice

Authority: 14 U.S.C. §504; 14 U.S.C §505; and Executive Order 12862.

Purpose: To collect data that will be used to analyze and determine the kind and quality of services customers want and expect, as well as their satisfaction with U.S. Coast Guard Navigation Center services. To maintain confidentiality, respondents are advised not to include any personally identifiable information in their responses.

Routine Uses: This survey solicits information that the Coast Guard will use to gauge feedback and improve overall customer service. DHS/ALL/PIA-069 DHS Surveys, Interviews, and Focus Groups provides coverage for this collection.

Disclosure: Furnishing this information is strictly voluntary

Read More

Navigation Center Website Survey Request

We are eager to understand the primary reason for your visit to the Navigation Center website and how you use it, whether for recreational boating, professional purposes, data requests, educational reasons, or otherwise. Your feedback on the website’s ease of use, ability to find information, and if it’s your primary source for navigation-related information is crucial. We are committed to improving your experience and welcome any suggestions to enhance the site’s usability, information accessibility, and overall efficiency. Your insights are invaluable in helping us better meet your navigation needs.

 

Survey: Navigation Center Website Feedback Survey (surveymonkey.com)

 

 

 

 

U.S. Coast Guard Navigation Center Website Customer Feedback Survey Privacy Notice

Authority: 14 U.S.C. §504; 14 U.S.C §505; and Executive Order 12862.

Purpose: To collect data that will be used to analyze and determine the kind and quality of services customers want and expect, as well as their satisfaction with U.S. Coast Guard Navigation Center services. To maintain confidentiality, respondents are advised not to include any personally identifiable information in their responses.

Routine Uses: This survey solicits information that the Coast Guard will use to gauge feedback and improve overall customer service. DHS/ALL/PIA-069 DHS Surveys, Interviews, and Focus Groups provides coverage for this collection.

Disclosure: Furnishing this information is strictly voluntary

Read More
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