Location: Carolina Beach
Sat Aug 31, 2019 5:56 am
Itís rare in todayís world you pay good money for something and it has an issue and the manufacturer steps up instantly. This is the case with Danny from Max Bait Trays. Purchased one of their trays to keep rigged baits cold and the finish is powder coated white. After several years of use the paint started chipping. Now as far as functional it still did itís job but was starting to look a little shabby. Sent a picture to Max Bait and was contacted quickly. Offered to send me a new tray at no cost. No forms to fill out, no mail us the old one to inspect and then we will let you know if we will warranty just a request for address to ship a new one and size I purchased. This is a company Iíll buy from again.
Think I will change the name of my boat to Livin The Dream!!
Location: Wendell, formerly from Burgaw
Sat Aug 31, 2019 11:18 am
I agree Tom. Rare for great customer service these days.
C Wayne, Retired
20 ft Wellcraft
Salt Water Therapy
Wayne Batten Agronomic Services
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Shout Out Max Bait Tray System - SaltwaterCentral.Com