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Posts: 1671
Location: Sanford, NC
Location: Sanford, NC
Sat Jul 07, 2018 9:39 pm
Sorry if this offends anyone here.....and I know that not all are the same, but I just had a VERY tough experience at Henderick Toyota in Fayetteville. Pissed off does not begin to describe how I was after 3 hours there. I'll be take an extra blood pressure pill tonight.
Rant over
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Bite Me!
2003 SeaPro 180
Rant over
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2003 SeaPro 180
Posts: 974
Location: HI
Location: HI
Sat Jul 07, 2018 9:42 pm
Same experience there about 4 years ago. I feel your pain!
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Use common sense to find your balance. If you are too open minded, your brains will fall out.
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Use common sense to find your balance. If you are too open minded, your brains will fall out.
Posts: 514
Location: Cb
Location: Cb
Sun Jul 08, 2018 6:32 am
Looking for a new Toyota go too Pecheles Toyota or Massey Toyota . Both great stores run by good folks.
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Posts: 3298
Location: Carolina Beach NC
Location: Carolina Beach NC
Sun Jul 08, 2018 7:22 am
I've had the same experiences in the past BUT the last 2 Jeeps I bought from used car lots was pleasant - one is closed now but the other was Bones Toyota in Roanoke Rapids, they were easy to deal with!! Why can't they all be that way?!
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Capt Amanda King
Carolina Beach Inshore Guide
198 Elite Carolina Skiff 115hp Yamaha
Online: www.SecondWindFishing.com
Facebook: www.facebook.com/SecondWindFishing
Instagram: www.instagram.com/capt.amanda.king
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Capt Amanda King
Carolina Beach Inshore Guide
198 Elite Carolina Skiff 115hp Yamaha
Online: www.SecondWindFishing.com
Facebook: www.facebook.com/SecondWindFishing
Instagram: www.instagram.com/capt.amanda.king
Posts: 78
Location: oak island, nc
Location: oak island, nc
Sun Jul 08, 2018 8:29 am
All of us aren't bad. I feel your pain though. Come see us at Coastal Auto Network, LLC in Southport. We make it easy!!
www.coastalautonetwork.com
Certified Pre-Owned Dealer, Diesels,Trucks,SUV's
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27\' Tidewater Carolina Bay
www.coastalautonetwork.com
Certified Pre-Owned Dealer, Diesels,Trucks,SUV's
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27\' Tidewater Carolina Bay
Posts: 1671
Location: Sanford, NC
Location: Sanford, NC
Sun Jul 08, 2018 10:52 am
I feel compelled to explain a little more now that I'm on a computer and not 1 finger typing on a tablet.....and not having an adult beverage with blood pressure of 9000 over 7000.
Nearly 10 years ago, I was truck shopping online, found one at Hendrick Dodge. Website shows "excellent interior, excellent exterior" and so on. I drove to the dealer, just to learn that it wasn't there. They would have it brought over. Nearly 2 hours later, it shows up and looks like it had a college frat party in it the night before. Burn holes in all the seats, you name it. A week later, same kind of incident at Hendrick in Cary. Same "excellent exterior". I called and talked to a salesman. Asked him to confirm said trucks location AND condition. I get there and the rear of the underside of the truck is eat up with rust. I lost my mind.....they threatened to call the police if I didn't leave. It was ugly.
Fast forward to yesterday. I have financing in hand, already approved through Penfed. No credit check needed, I try to make it easy. Find a truck, tell the salesman AND his sales "manager" that I have "x" amount of financing available. If they can work their price enough to accept my dollar amount and my truck as a trade, we've got a deal. I was very clear that was the only money I was putting out. My truck, and my approved financing. "Sign here and we have a deal" I look over the deal and say "I'm not paying this $3500.00 deposit". His response was "oh no, we'll adjust the price of the truck to accommodate that dollar amount." Needless to say, the sales manager that made the deal went home for the night and the finance/legal folks take over. I initial and sign everything, and then he asks, "how would you like to pay the 3500.00?" You need to go get the sales guy and get clarification....you're supposed to lower the truck price by 3500 to cover that. So....long story made slightly shorter....the sales manager has gone home, we're not lowering the price. Of course they offered to not use my financing with a great rate, and use theirs, they offered to let me pay with a credit card (real sweethearts they are). Over 3 damn hours and that place, and I drive home in my old truck.
So I'm a reasonable guy....I figure well, I guess it was a misunderstanding on my part. After all, I've been wrong before....ask my wife. Then we get home, and my bride starts reading reviews for Hendrick on FB. There are MANY complaints of the exact same scenario, with even the exact same employees names listed that I was dealing with last night.
I'll let it die with this.....but I wanted to share my horrible experiences with y'all. YMMV.....but I'll sure stay clear of anything associated with Hendrick from here on out. Hell, I won't even root for any NASCAR team that he owns.
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Bite Me!
2003 SeaPro 180
Nearly 10 years ago, I was truck shopping online, found one at Hendrick Dodge. Website shows "excellent interior, excellent exterior" and so on. I drove to the dealer, just to learn that it wasn't there. They would have it brought over. Nearly 2 hours later, it shows up and looks like it had a college frat party in it the night before. Burn holes in all the seats, you name it. A week later, same kind of incident at Hendrick in Cary. Same "excellent exterior". I called and talked to a salesman. Asked him to confirm said trucks location AND condition. I get there and the rear of the underside of the truck is eat up with rust. I lost my mind.....they threatened to call the police if I didn't leave. It was ugly.
Fast forward to yesterday. I have financing in hand, already approved through Penfed. No credit check needed, I try to make it easy. Find a truck, tell the salesman AND his sales "manager" that I have "x" amount of financing available. If they can work their price enough to accept my dollar amount and my truck as a trade, we've got a deal. I was very clear that was the only money I was putting out. My truck, and my approved financing. "Sign here and we have a deal" I look over the deal and say "I'm not paying this $3500.00 deposit". His response was "oh no, we'll adjust the price of the truck to accommodate that dollar amount." Needless to say, the sales manager that made the deal went home for the night and the finance/legal folks take over. I initial and sign everything, and then he asks, "how would you like to pay the 3500.00?" You need to go get the sales guy and get clarification....you're supposed to lower the truck price by 3500 to cover that. So....long story made slightly shorter....the sales manager has gone home, we're not lowering the price. Of course they offered to not use my financing with a great rate, and use theirs, they offered to let me pay with a credit card (real sweethearts they are). Over 3 damn hours and that place, and I drive home in my old truck.
So I'm a reasonable guy....I figure well, I guess it was a misunderstanding on my part. After all, I've been wrong before....ask my wife. Then we get home, and my bride starts reading reviews for Hendrick on FB. There are MANY complaints of the exact same scenario, with even the exact same employees names listed that I was dealing with last night.
I'll let it die with this.....but I wanted to share my horrible experiences with y'all. YMMV.....but I'll sure stay clear of anything associated with Hendrick from here on out. Hell, I won't even root for any NASCAR team that he owns.
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Bite Me!
2003 SeaPro 180
Posts: 988
Sun Jul 08, 2018 3:29 pm
Back in October I walked into Hendrick Toyota in Wilmington. Picked the car. Told the salesman he has 1hour to get us out the door. After a few questions he realized we were serious. Out the door with the new car in 53 minutes. no upselling. Nothing.
They're not all bad, they have a job to.do but it's up to us to.control the situation.
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2012 Key West 211CC
F200 (sold)
2006 Regulator 24FS
They're not all bad, they have a job to.do but it's up to us to.control the situation.
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2012 Key West 211CC
F200 (sold)
2006 Regulator 24FS
Posts: 1671
Location: Sanford, NC
Location: Sanford, NC
Sun Jul 08, 2018 6:05 pm
Agreed, They're not all bad. And controlling the situation is exactly what I had planned going in with my own financing and dollar amount predetermined. I was very clear and upfront.
Makes me wonder just how many times other folks put in that same situation caved in and paid the extra money.
I get it. They are there to make a profit. I too am in the business of making money for HUGE company. If they didn't want to do the deal I presented them, a simple "no thanks" would've been good enough.
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Bite Me!
2003 SeaPro 180
Makes me wonder just how many times other folks put in that same situation caved in and paid the extra money.
I get it. They are there to make a profit. I too am in the business of making money for HUGE company. If they didn't want to do the deal I presented them, a simple "no thanks" would've been good enough.
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Bite Me!
2003 SeaPro 180
Posts: 75
Sun Jul 08, 2018 6:44 pm
Last car I purchased for my son. Picked out the car ask salesman for bottom dollar price. Took that home did my homework on the car, it was a good price. Made a check out for 90% of his bottom dollar and went back the next morning. Showed him the check and told him he had 15 minutes to make up his mind and an hour to get me out the door. Either way I leaving in an hour, with the check or the car. Left with the car.
Posts: 128
Mon Jul 09, 2018 5:22 am
I had the same experience with Hendrick Toyota in Concord. Those guys are a bunch of a$$holes with half a brain. When they showed me the car it had a stick and battery terminal in it. How do you not poke your head inside a car before you have a customer test drive it?
Posts: 59
Location: WILMINGTON
Location: WILMINGTON
Mon Jul 09, 2018 7:31 am
WITH OVER 60 DEALERSHIPS DO YOU THINK THEY REALLY CARE ABOUT YOUR SALE....NOPE!!!!! RUBBING IS ONLY GOOD IN RACING!!!
Posts: 136
Location: Rocky Point NC
Location: Rocky Point NC
Wed Jul 11, 2018 5:21 am
| squid3 wrote: |
| Jeff Gordon on College Rd sucks too!! |
Two years ago I went to Bob King and test drove a Denali. I had been thinking about buying a new SUV and happen to be in town in my 2004 Dodge dually truck went I stopped at dealership. After driving the Denali, I was looking over the truck with salesman texting away, felt like I was being rushed because he was going to miss his lunch date! I tell him I would like to talk to a finance guy to discuss purchase and lease options. I had never leased and was interested in options for my business. His response "you must not realize how much the payments are on a new Denali like this, maybe you should look at a base model Yukon or a used truck". I couldn't believe what I was hearing! I almost went in to speak to the manager but figured I don't even want a truck from them after that. I did respond by letting him know that I fully understand what payments on a $80k truck will be, I have a Cadillac Escalade at home that I will be trading along with $20k cash down and already have approved financing for remainder at my bank. Then he wanted to talk, told him in a nice FU manner I would be buying a new Escalade or Tahoe LTZ that day. Went right over to Jeff Gordon Chevy, picked out a loaded Tahoe LTZ, test drove it and "I want this one". All was good, told him what my trade in Escalade was and will be adding $20k cash down, gave him the number to my bank and contact. Call this lady at the bank I deal with, financing is approved and waiting for me to find the truck I want. I will go home to get trade in Escalade and you have paperwork ready when I get back in a couple hours. Get back and find that the D***head in financing had ran credit at several of their contacts "looking for the best interest rate" after I told them the remainder would be financed through my bank. I was pissed but already 95% into buying the truck. Now every trip there to get Tahoe serviced, they pounce on me about trading it for a new one. Two months ago I took my 2004 Dodge dually with 200k+ miles to Neuwirth, test drove a new Ram loaded Limited dually. Told the salesman what I wanted for trade in (had previously looked up kelly blue book), told him what I would be willing to pay for new Ram. Within 30 minutes we were doing the paperwork on the new Ram. My wife got her Dodge Challanger at Neuwirth two years ago, no BS, little negotiating and she was driving Challanger home.
Posts: 55
Wed Jul 11, 2018 6:50 am
| squid3 wrote: |
| Jeff Gordon on College Rd sucks too!! |
I had a terrible experience at Jeff Gordon Chevrolet. The sales manager followed me to a wife's car begging me to come back in.
I also had a corvette customer that was banned from there.
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Capt William Wiggins
Posts: 3700
Wed Jul 11, 2018 8:56 am
Taek: Going in with your own financing instead of using theirs or cash/check made the deal HARDER on you and them, because it isn't something they are as used to dealing with on a regular basis.
Maybe I'm just lucky, but I've never had a problem with dealers, including Hendrick in Cary and Pinehurst Toyota.
Maybe I'm just lucky, but I've never had a problem with dealers, including Hendrick in Cary and Pinehurst Toyota.
Posts: 514
Location: Cb
Location: Cb
Wed Jul 11, 2018 12:20 pm
wavescrash: coming in with outside financing or cash/check is not hard to deal with for a car dealer. Actually pretty easy. We do it all the time.
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Posts: 32
Wed Jul 11, 2018 1:03 pm
Hmm, for what little it's worth here's my $0.02. If a used vehicle is not what you expected, you just walk. No need to get emotional about it. Second, I like the idea of doing your research ahead and going in with "your deal". That means knowing the "out the door" price of the vehicle you plan to buy, and the trade-in value you will accept for your current car. Be reasonable, you are not going to get a 3rd party sale on a uber-excellent condition trade with a dealer. Find a reasonable trade-in number and stick with it. As far as walking in with a pre-approved financing amount like the OP, that's pretty meaningless. If it's less than the deal you worked out, then the difference is your down payment. Sounds like that's what this dealer calculated. Remember - the only 2 numbers that matter is the out the door price of the new one, and the trade-in value of the old. How you pay for it gets figured after the deal is finalized. Agree with another poster about the "games" some dealers will try to play. I tell them matter-of-factly that if they make me wait an unreasonable amount of time at any point, I'm gone. I've had dealers try pretty much all the "tricks" - not all work that way but many do. Keep calm, it's just a thing you are trying to buy. Be ready to walk out and not return at any time. If you find a dealer that works, stick with them. I find they typically do respect returning customers. Good luck to the OP, they make lots of cars, be patient and you'll get what you are looking for!
Posts: 1671
Location: Sanford, NC
Location: Sanford, NC
Wed Jul 11, 2018 1:46 pm
Well, I received an email today saying that the GM's customer relations person would be contacting me soon to discuss the whole situation.
Even that is far more than I expected.....remains to be seen if anything more comes from it.
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Bite Me!
2003 SeaPro 180
Even that is far more than I expected.....remains to be seen if anything more comes from it.
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Bite Me!
2003 SeaPro 180
Posts: 432
Location: To far west from saltwater.
Location: To far west from saltwater.
Wed Jul 11, 2018 2:17 pm
'while we are on the subject. We kept getting flyers from our dealer to trade in our f250 diesel, f350 diesel, or escort so we decided to do so. Saw their constant tv ad and they say
"shop me first shop me last, just shop me, and I will beat
anybody price. We found what we wanted on their website and used the offer button and gave a offer. They responded back that there prices are at market value, and they do not
negotiate prices. I could not believe this, and kept their email for times I might want to look again their. Results, we found
a escape with same options at a "out the door price" less than
our best offer at the first dealership. Not all are bad. Just
have to do you homework before hand. Dealer misleading.
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YAMAHA VX CRUISER
"shop me first shop me last, just shop me, and I will beat
anybody price. We found what we wanted on their website and used the offer button and gave a offer. They responded back that there prices are at market value, and they do not
negotiate prices. I could not believe this, and kept their email for times I might want to look again their. Results, we found
a escape with same options at a "out the door price" less than
our best offer at the first dealership. Not all are bad. Just
have to do you homework before hand. Dealer misleading.
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YAMAHA FXHO
YAMAHA VX CRUISER
Posts: 319
Location: Hampstead
Location: Hampstead
Thu Jul 12, 2018 3:46 pm
I have only threatened 1 lawsuit in my life, and it was against Stevenson Honda/Acura. I have never been so berated and belittled in my life. I wouldn't walk back in there if they were giving away free cars with the purchase of one.
I have had some great car dealers and some rotten ones for sure, but that was the worst buying experience of my life. If anyone cares to hear it, i'll type it out. But it's a book... Lucky for me I recorded EVERY conversation i had over the phone with them and it hung them.
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Everglades 270
Www.yourboatmoney.com
<Loan>
Www.thesandcatcher.com
I have had some great car dealers and some rotten ones for sure, but that was the worst buying experience of my life. If anyone cares to hear it, i'll type it out. But it's a book... Lucky for me I recorded EVERY conversation i had over the phone with them and it hung them.
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Everglades 270
Www.yourboatmoney.com
<Loan>
Www.thesandcatcher.com
Posts: 251
Location: middle sound
Location: middle sound
Thu Jul 12, 2018 5:23 pm
Just bought a new 4runner at Hendrick Toyota Wilmington. In 2007 bought a highlander. I bought at Hendrick's because I like Toyotas. I like Toyotas... I do not like Hendrick Toyota... NEVER trust what the service department tells you. I will get oil changed and tire rotation while under service agreement. Hendrick owns jeff gorden. I DO like jeff gorden body shop. They do good work. Again -- NEVER trust Hendrick service!!
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